2 Messages
Internet bill is suddenly become high
All of a sudden, I started seeing $42 increase in my bill due to some promotion ended for which I was never informed on beforehand by email, mail or any kind of notification from them plus additional $4 increase in the billing because Xfinity has upgraded their systems and they want to lute(i.e compensate) their operational costs(basically upgrades to their system) for which I am NOT going to extra 1mbps high speed as part of my internet plan.
Some maths here, 3% increase of the original bill($4 in my case) is announced by Xfinity and with approx of 10M subscribers, xfinity is going to get
10M * 12months * 3%(min 4$ I am on a medium speed plan) = $480M which is wow. Xfinity charges their customers for their systems that got upgraded and they got new infrastructure established i.e basically should be covered by Xfinity operational cost.
XfinityMarcus
Official Employee
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1.4K Messages
1 year ago
@kbharath, thank you for taking the time to reach our to us using the Xfinity Community Forums page. I know how important a manageable bill is as a consumer myself. We can review your options to lower the monthly balance together. I will say, we have sent out information regarding potential changes in pricing with the new year coming in. Do you receive your bills paperless?
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user_23l6rb
10 Messages
1 year ago
We have been loyal Xfinity customers even though our bill has increased by over $50 since we started with them.We have had numerous WiFi problems over the past few months which we have patiently waited for Xfinity to resolve, the last one being an hour and a half phone call to them yesterday with no resolution from them…and a “threat” of a charge to us if they come to our house to fix the problem. Today we received a bill from them which INCREASED BY $46 FROM LAST MONTH!!..and there was no notification from them about this increase. If we cannot get an explanation from them, better customer service....and more importantly a reduction of our bill, we will be looking for another service to use. We are frustrated and disappointed in the service and price increases we are randomly getting from Xfinity after being loyal customers , and this is no way to run a business. When I find a new WiFi /Cable service, I will let this forum know(currently retired and have lots of time to research:)
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user_23l6rb
10 Messages
1 year ago
Okay .. this is ironic..in the middle of my conversation with Xfinity Richard, our internet went down, I lost the link to him where I was complaining about your high prices and numerous outages..and now I am in am in the Xfinity cloud and don’t know how to get back to Richard who was actually very helpful..your suggestions??
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user_1thu7h
1 Message
1 year ago
65$ a month, same here, they say i was on a promo rate, so I asked her now that you have increased it to $111/month is this also a promo rate?, she claims no, and that i should go read my statement to find out for myself. I better not receive another increase next year, which they text me about AND they of course did not inform me about any promo rates up until now.
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