Visitor
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1 Message
Internet bill increased from $50 to $70 — looking for loyalty pricing
My internet bill recently increased from $50 to $70 per month. I currently have 500 Mbps internet service, own my modem, and have been an Xfinity customer since 2018.
I would like to review any existing-customer, loyalty, retention, or promotional offers available on my account that could reduce my monthly internet cost. I would prefer to keep approximately 500 Mbps, but I am open to 300 Mbps if there is a meaningful price difference.
I am looking for internet-only pricing and am not interested in adding mobile, TV, phone, or rented equipment.
Could an Xfinity representative please help me review the available options?
XfinityJeffB
Official Employee
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587 Messages
15 hours ago
Hello user_q64qgh, thank you for reaching out. We appreciate your time, and I will be more than happy to review options and see what we have for you. To do this, I will need some account information best kept private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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