Visitor
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2 Messages
internet bill has almost doubled
My bill went up $20 one month and the next month it almost doubled over the price I had previously had because my offer expired. I have tried call & tried chatting online but cannot get a response to my questions. It appears that any deals that are offered are for new customers. I only need internet but I do not see myself paying double. You are welcome to contact me via cell, please?
Accepted Solution
CCTimothyA
Problem Solver
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785 Messages
3 years ago
@user_682a2f Thank you for reaching out and bringing this to our attention. We completely understand needing to keep the bill low and would be more than happy to assist you Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_682a2f
Visitor
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2 Messages
3 years ago
Thank you. I have done that. I also provided my account number. I appreciate your prompt response and help.
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user_b08899
Visitor
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4 Messages
3 years ago
I was also told that my internet price will become doubled from the introductory price of $29.00 when my year contract is up. Xfinity deserves to be charged fines by the Federal Government for these deceptive practices to get new customers. I'm not impressed!
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