U

Visitor

 • 

2 Messages

Monday, September 16th, 2024 12:42 AM

Internet bill goes up too high after contract ends

Hi, 

My current contract expired last month. I just noticed my monthly charge will go up by more than $50/month. It is really too expensive and not affordable. May consider to change to other provider for lower prices.  Can you help me out? 

Official Employee

 • 

1K Messages

2 months ago

@user_6e0830
Hello there! Thank you for creating a post here in the Xfinity Forums. Go ahead and send a DM to Xfinity Support with your full name and address to get started. See you there!

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

forum icon

New to the Community?

Start Here