Visitor
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2 Messages
Internet bill doubled and customer service is unable to fix it
I purchased one gig of internet in June with that includes a 60 month $50.00 Guarantee Discount that will end on Jun 16, 2031 and Includes a $10.00 Automatic Payments Discount Including Paperless Billing. My bill is now $100.00. I spoke with a representative for over 1 hour, I was transferred 4 times, and the issue is not resolved. They told me that my plan changed from 1 gig to 1 gig on September 4th and the promotion is only available for new accounts. I did not authorize changes and I did not change an account or receive confirmation of changes made to my account on September 4th. They told me it will not be possible to change the price back and give me the promotion again. This is a serious problem and is completely unacceptable
XfinityRaf
Official Employee
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1.6K Messages
5 hours ago
Good afternoon @user_sh6vsg. Our team can review your account to see what happened with your promotion and your bill. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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