Visitor
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1 Message
Internet bill changed without permissions
In June 2025, I signed a contract for an internet plan at $19.99 per month, which was supposed to last for one year. However, two days ago, my internet service was unexpectedly disconnected. When I contacted your customer support team, I was informed that I had supposedly changed to a different plan. I want to clarify that I never authorized or requested any change to my plan.
Please look into this issue and restore my service under the original contract terms as soon as possible.
XfinityJon
Official Employee
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519 Messages
7 days ago
Good evening user_k1xi43. I definitely can understand your concern. I will be happy to look into this for you. I do have a couple questions, had either your or anyone in your home looked at options online? Sometimes if customer sign up for a new plan, or look at options and process the order, since we cannot have two accounts at one address it will cut the service off. I will need some additional information to look into this more.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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