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11/05/2026 2:51 PM

Internet bill change

Why would you take a current customer and hike their bill (already 25% higher than the current 5-year promotion) over 25% and then not allow them to take advantage of current offers? You have a 5-year plan for $60/mo for anyone signing up as a new customer, yet an existing customer you want to charge $110? Literally a marketing plan created by the mentally challenged. "We don't care about our loyal customers". It's a finger in air at we loyal customers. I will be changing to AT&T for half of what you want to charge. 

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Expert

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122.8K Messages

29 minutes ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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