Hello, @user_67z6fn have you reviewed page 3 of your billing statement to determine where the increase in charges is coming from? Changes are highlighted in green under the monthly charges. There is also a quick summary section on page1 titled "Your bill explained" that will cover any recent changes. Let us know if any of the changes are of concern.
@user_67z6fn Since the bill statement did not provide an explanation I'll review your statement with you to find some answers. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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XfinityThomasC
Official Employee
•
3.5K Messages
6 hours ago
Hello, @user_67z6fn have you reviewed page 3 of your billing statement to determine where the increase in charges is coming from? Changes are highlighted in green under the monthly charges. There is also a quick summary section on page1 titled "Your bill explained" that will cover any recent changes. Let us know if any of the changes are of concern.
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