Visitor
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1 Message
Internet Bill Almost Double Advertised Rate
I noticed that our bill increased at the beginning of the year. I started shopping around for new rates and providers, and I noticed that Xfinity is advertising our same service and speed at $50 less than we’re paying. I tried messaging with customer support, but the bot wasn’t helpful in this matter.
XfinityThomasA
Official Employee
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2.3K Messages
7 hours ago
Hello, user_toryiq! Thank you for your feedback and joining the forums' community. Our team would be happy to help review cost saving options. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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