Visitor
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1 Message
Internet Bill $80
On 15th of January I tchatted with an agent to downgrade my internet which is supposed to be $55 per month. Yet today i got an email that I have $80 bill. I am asking why this
Visitor
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1 Message
On 15th of January I tchatted with an agent to downgrade my internet which is supposed to be $55 per month. Yet today i got an email that I have $80 bill. I am asking why this
EG
Expert
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115.6K Messages
1 hour ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.3K Messages
1 hour ago
Hello user_xem33r thank you so much for taking time out of your day and reaching out here via our Xfinity Forums! When making account changes online or with the assistance of an agent, we do send over an order approval form via email or text to ensure that all details are accurate and to have customer consent to the changes. Do you recall looking at and signing something like this?
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