Internet and Phone Bundle

Hello Xfinity Staff and Community,

I recently swapped from Visible (my carrier) and Verizon FIOS (internet) to Xfinity Comcast for a great rate... or so I thought.
I was told and priced out 1.3 Gigabit Internet, Storm Ready Wifi, 4 Lines with Xfinity Mobile. The price was 98 dollars and some change.

The discounts that were priced out was a Bundle for Lines and Internet, Autopay Bank Account, and my Military Discount that was put through. 
Along with Free Installation, Free Modem Rental, and No Activation Fees... However, this all turned out to be a cluster... you know what.

Anyways, I place the order with a rep who showed me the terms and layed out the pricing multiple times to me. 1 Year Term Agreement.
1.3 Gigs, 4 lines, Storm wifi. No installation, no fees in sight... Then it turns out the backend canceled my order.

Apparently, that was too good to be true and Xfinity refused to allow me to replace the order with the rep.
But the rep agreed to waive the installation fee later and get me set up. But, I will assume (not to his doing) that did not take place.

I make a call tonight where a nice rep waived fees, got my account fixed (mostly), and was able to take a random XFi Complete package off my plan.

This allowed me some breathing room to make this complaint here so that it can be escalated and solved.

I will make it clear I was specifically told 98 dollars total. Now if that changes due to some fees and taxes I will understand. But paying 150 dollars to move my phones over and 87 dollars for internet is outrageous.


EDIT: Despite what support has been telling me over the past few days. I was right after all, my bill was wrong and their system was not only showing me the wrong info, it was not applying my discounts.
I was forced after being gaslit for 3 days to file an FCC complaint for slamming. This opened up two executives (one from mobile and one from internet) to reach out to me. They looked over the case notes for the past week or so and found that not only was I correct. But that I was being told the wrong information by each agent on my case. Along with the fact each bit of information contradicted the last bit.

Finally, while a conclusion has not been reached yet. Both executives put in my plan discounts manually to try and reverse whatever the system screwed up. BE CAREFUL WHAT YOU ORDER AND THAT YOUR BILL REFLECTS IT. PLEASE DO THE MATH LIKE I DID. Again, while a resolution has not been met yet. One is in the process and I will mark this as closed with an answer after it gets solved.

Update: ISSUE NOT SOLVED JUST YET!

The billing cycle is nearing and I was told by reps about getting the XB10 specifically about 10 reps have told me I can get it.

After being told I was able to go to a nearby store to get one. I was then told that they didn’t have it. So I called them back, thus they directed me to another store. I head over there and again, no XB10.

So finally I call again. First person tells me it is not even released yet, get transferred to be told it is released but I can’t obtain it. This all after seeing some more alarming posts on the reddit forums and responding them. Only to then be banned from the Reddit page for Xfinity by Comcast.

What was good:

Worked to resolve my billing issue.

What was bad: Lies by chat reps.

Driving over an hour to not get an XB10.

Having to file an FCC complaint.

Getting banned from Reddit Forum.

Spending countless hours on each issue alone.

All to wait and see if this bill will be correct or not.

Update: Ban Appealed.
Waiting for billing cycle.