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user_cegz3q
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Friday, December 27th, 2024 1:56 AM

Internet and cable service disconnected despite an agreed payment scheduled in place

My Xfinity service was disconnected 10/26/24 despite having an agreed payment scheduled setup prior to 01/05/25 the date I was giving to scheduled a payment that I was told I qualified for. The scheduled payment was set for 01/02/25. I've been a loyal Xfinity customer for over 10 years. I find this bait and switch practice unacceptable.

Question

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Updated 

5 months ago

25

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XfinityAlyssaA

Official Employee

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1.9K Messages

5 months ago

Good evening @user_cegz3q, and thank you for reaching out on our Community Forums with your payment arrangement issues. I see that you stated your services were disconnected, thank you for letting us know. We'll be happy to review your account and payment arrangement concerns further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further. 

 

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