Visitor
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1 Message
internet access
i've paid my refill yet i have no access and i've been troubleshooting all-day and nothing is working and the assistant keeps saying i need to refill but i already have
Visitor
•
1 Message
i've paid my refill yet i have no access and i've been troubleshooting all-day and nothing is working and the assistant keeps saying i need to refill but i already have
EG
Expert
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122.5K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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1.6K Messages
2 hours ago
Hello @user_ctis76, thank you for taking the time to leave a post. Sorry you’ve been without internet access, especially after already paying for your refill and spending all day troubleshooting. I can understand how frustrating it must be to keep being told that another refill is needed when you’ve already completed it. Is the refill showing as completed in your account, and have you received a confirmation that the payment went through?
Thank you, @EG
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