Visitor
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4 Messages
Internation charge
I and my family were in Mexico for 1 day in April 2023, and we were charged for almost $250 for service outside of US. I switch from verizon to Xfinity early 2023. With Verizon, I never had any addition charge for being in Mexico and Cannada. I stopped by the store to talk to person who setted up my account, but she said she is not able to do anything, and she suggested to call customer service and they may be able to help. So I called the customer service, and the representive said that he is going to help to wavie those charge and credit me back, and I will receive a email for the confirmation. However, I did not receive any email from Xfinity mobil 3 weeks later. So I called again, and this time is a different representive, and she stated that she did not see any creditback or charge wavie as she reviewing the note of my last call. this time, all she said these charge are valid and there is no fee wavie and credit back. She also gave me a lesson that what I should do before going to Mexico or Canada next time. I can not believe the customer can not honor their word. It is ridiculus!!!
user_b392de
Visitor
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4 Messages
2 years ago
In addition, Xfinity claimed that they are using the verizon network, as a previous verizon customer, I can tell the speed and signal are way to slow and weak compare to verizon
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XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @user_b392d, I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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