Visitor

 • 

1 Message

09/08/2026 3:27 PM

Interest

Why is my bill $80 every month when I'm on a $60 plan

Oldest First
Selected Oldest First

Expert

 • 

120.7K Messages

48 minutes ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

2.4K Messages

40 minutes ago

user_fybqfq thank you for using the Xfinity Community Forums page to reach out regarding your account billing. I know having a higher than anticipated plan price would be a concern for me as well. I do believe there is a portion of the PDF version of your bill or the physical copy that should detail the specific line item charges.

 

Let's get a better understanding of what exactly you are being charged for together.

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
forum icon

New to the Community?

Start Here