Visitor
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1 Message
Intered
Hi my service is supposed to be a $40 and they're trying to overcharge me with $66.95 on my bill and on the 15th they didn't open my auto pay so I could only pay $40 I need you guys to look into my case and see why they don't open auto pay for me they've been doing that for 2 to 3 days since I signed up to the service and that is not right
XfinityMelinda
Official Employee
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378 Messages
7 days ago
Hello @user_f9gc7i, and thank you for reaching out on our Xfinity Community Forum. I understand your concerns regarding your bill and Auto Pay, and we'd be happy to help.
Have you had a chance to review your bill through the Xfinity app? You can see a detailed breakdown of all charges there. You can also learn more about billing here: Understanding Your Xfinity Bill.
For information about Auto Pay, please see: Set Up Automatic Payments.
To better understand what's happening, which Xfinity service are you referring to, and what charge are you seeing that you believe is incorrect? We're here to help!
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EG
Expert
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121.5K Messages
6 days ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section.
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