Intentionally obstructing service disconnection

The cancel service call scheduler seems to be the only non-functioning part of Xfinity's website. I want to cancel my service, not move, not pause. Full cancel.

Responses

XfinityBenjaminM

Official Employee

•

1.6K Messages

4 months ago

@Jmc987 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you are looking to leave us but we'll do our best to assist you. We will need you to send us a Direct Message with your full name and address to assist you further. Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

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Jmc987

Intentionally obstructing service disconnection

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