Installment Plan

user_cbt5x9, hello there and thanks for reaching out to us here! I apologize about your experience and what you're going through. I know that is something tough to experience and I hope you recover faster than anything. That isn't something easy to juggle while also handling everything else being as proactive as possible. Life can definately hit when we aren't expecting it, even when we are. I'd say you've done the tight thing by reaching out to us. Before you go down that road over there, let me see what we can do to help resolve your concern. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.  

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

Thank you @EG for moving this submission here.