1 Message
Installment plan
I set up an installment plan and l had to pay a minimum amount of $50 to get my WiFi service back on. I paid it yesterday afternoon. I received a call earlier today stating I owe $56 today or my services will be off. What type of installment plan is this if it said I can pay $12 every month until it’s paid off
XfinityJamesC
Official Employee
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1.7K Messages
1 month ago
Greetings, @user_dxnxep! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing issue. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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