Installment Plan

Mich_alicia, Thank you for reaching out to Xfinity Support. To set up an installment plan for a past-due balance with Xfinity, eligible customers can make a $50 payment toward their balance and enroll in a 12-month installment plan. They can do this through self-service by chatting with Xfinity Assistant. After selecting the minimum payment due or entering a larger amount, customers review the terms, choose a payment method, and submit the payment. A confirmation email is sent, and it may take up to three business days for the installment plan to appear on the account. Customers can check the status and details of their installment plan at any time by chatting with Xfinity Assistant. 

If you would like us to take a closer look at your account and see what is happening, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.