Installment Plan

Hello,

I recently signed up for Xfinity’s Installment Plan with my past due balance. I paid the $50 minimum payment to enroll in the plan but my service is still disconnected. I am trying to come up with the rest of the payment for the past due but I am in a difficult financial situation.

The information/email provided said it could take a couple days to enroll in the program, but it was not clear if service would be restored. 

Looking for more insight into the plan. 

Thanks!