1 Message
Installment Plan
I was set up on a installment plan but everyday since my service is disconnected. When I call in I get a new excuse (answer) every time, now I am being told money I sent wasn't received but it came out of my account and I received a email confirmation. I just need my service restored.
ccRuben
Retired Employee
•
729 Messages
1 year ago
@user_3btywl Could you please send our team a direct message. Our team can most definitely take a further look at this issue. To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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