Visitor
•
2 Messages
Installment Plan, SCAM?!
i signed up for the so called “installment plan” TWO times now! yes twice, paying the down payments , and now both times it has not worked! not only that but they keep putting me through to robots to try and “solve” the problem. all the while in the 2 months my service has been disconnected, they have added $600 to the bill, i’ve had NO service! no wifi! i went from affordable connectivity, to it being canceled, put on a plan i couldn’t afford, and then told ”don’t worry, we will lower it and make arrangements and you still have service “ well now, i’ve been charged an astronomical amount, for ZERO service. i guess im just gonna have to eat this massive bill and go with the new company coming to my town as completion with xfinity, as i’m assuming a lot of others will be with business practice like this!
XfinityMarcos
Official Employee
•
2.4K Messages
1 day ago
Hello user_vtfyp4, thank you for taking the time to create this post here on our Forum. I would be overthinking all sorts of things if the roles were reversed, so I'd love to help get this figured out with you. I'll need to research your account a bit more, but I'll do all that I can. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0