I’m having major issues after supervisor approved an installment plan. Then set up a new plan for me & stated I have (12) months to repay my balance being I’ve been in ICU 2.5 months. Afterwards that agent Jai Restored my services. In the mist of putting in my card info, into the secure link she sent to my cell my phone died after I paid )50 down for the installment plan. She noted plan was already approved by a supervisor as well on 8/5/25 and it was 4 long hours by phone & chat. Agent stated calls had come in all day regarding install & temporary service plan set up not processing right. This is a huge Xfinity issue my kids go online to K12 started back.
Hi there and welcome to Comcast @user_fivg1u. Thank you so much for taking your time and reaching out to us regarding your Xfinity Assistance Plan. Now we do not handle the XAP accounts. You would either need to call into customer service or talk to some on our Xfinity Assistant chat on the Xfinity App.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_fivg1u
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25 days ago
I’m having major issues after supervisor approved an installment plan. Then set up a new plan for me & stated I have (12) months to repay my balance being I’ve been in ICU 2.5 months. Afterwards that agent Jai Restored my services. In the mist of putting in my card info, into the secure link she sent to my cell my phone died after I paid )50 down for the installment plan. She noted plan was already approved by a supervisor as well on 8/5/25 and it was 4 long hours by phone & chat. Agent stated calls had come in all day regarding install & temporary service plan set up not processing right. This is a huge Xfinity issue my kids go online to K12 started back.
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