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user_43xzhl
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Saturday, December 2nd, 2023 2:45 PM

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Installment plan lies and breach

They kept taking my installment plan early or trying to disconnect my account before due date. On Dec 2 they took out 171.94 part of that was $71 due on Dec 25 for an installment plan. This is the worst company ever and use being Comcast to get over on people. They will still your money and breach contract and really nothing you can do. I will be going back to ATT the first of the year. I cannot do this anymore. They messed up my daughters birthday 

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Updated 

1 year ago

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XfinityEva

Official Employee

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1.6K Messages

1 year ago

Hello @user_43xzhl Thank you so much for taking the time to visit us through our Xfinity Community Forums and reach out about this experience. This is not what we want for you and we want to help make sure your payments are the correct amount and your account is in order. Payments may be begin processing earlier (1-2 days) depending on your financial institution so let's check out what is going on, together. 

 

Please send us a direct message with your full name and service address to get started. 

 

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  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
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  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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