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user_tk65ld
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Saturday, July 11th, 2026 3:58 AM

Installment Plan Failed Set up After Downpayment

I was setting up an installment plan. I made the downpayment and then the Xfinity assistant “failed”. I tried going back multiple times and the process fails. I can’t get through to an agent via chat either. 

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2 hours ago

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XfinityAmandaB

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3.3K Messages

2 hours ago

 

user_tk65ld Thank you so much for reaching out for help with your installment plan. It is odd that it will not let you resume where you left off after the error. The installment plan options are set up using the online self-service options, so we do have limited access to that information, but let me ask: do you, by chance, see the down payment showing on your bank's side?

 

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user_tk65ld

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Hi! Yes I see the payment is showing on my bank and I have a confirmation number from xfinity. It even showed my what my monthly payment would be with the plan. I clicked submit and it failed at that point. 

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2 hours ago

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XfinityAmandaB

Official Employee

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3.3K Messages

 

user_tk65ld Let me take a look for you and see if we can find if it was accepted. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. How to: Direct Message Within The Forum.

 

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