Visitor
•
1 Message
Installment plan deception
My detailed post just disappeared—“oops, sorry, something went wrong, someone has been notified.”
I have been nothing but patient and polite. I have waited three weeks for email confirmation of the installment plan I entered into. I have been reassured by two agents that the agreement is noted on their end and my account will reflect this “later today”.
This appears to be deceit and standard business practice for Xfinity.
Are there any agents who actually care about supporting their customers? Please tell me what I can do to avoid the service interruption I am now being threatened with. I am begging you to take my $50 and confirm the agreement I set up weeks ago.
I am also looking for advice on a formal complaint, and legal action, as that is where this goes next.
XfinityThomasC
Official Employee
•
3.1K Messages
3 hours ago
Hello, @user_iofdyn please allow us to look into this for you. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
0
0