Visitor
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2 Messages
Installment plan after suspension didn’t restore service
My service was suspended today and I did not have the full amount they were asking for to restore. When poking around the payment page I saw an installment plan option that I opted in for with $50 due today. I paid my literal last $50 that I worked all day for to restore service and it still says I need to pay the rest to restore service. Can anybody please help me? I’m stuck in a bot loop on Xfinity support chat and cannot get through to a real person. I was under the impression the installment plan would restore service the same way a payment plan would since I made the payment they were asking for. I need that $50 for phone service if I will not be able to use my wifi until the full balance is paid off. I’m a month and a half behind on rent and simply cannot afford it.
Accepted Solution
XfinityAlyssaA
Official Employee
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2.7K Messages
2 hours ago
Thank you for working with us here on our Community Forums @user_i9e6on, we truly appreciate it! I’m glad we were able to address your account concerns.
If there’s anything we can assist you with in the future, please don’t hesitate to create a new post-we’ll be happy to help. Have a fantastic week! 😀
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XfinityAlyssaA
Official Employee
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2.7K Messages
3 hours ago
Good evening @user_i9e6on, and thank you for reaching out on our Community Forums-we truly appreciate it!
I see you mentioned trying to set up an installment plan, but your account is still showing that the full past-due balance is required to restore service. We’d be happy to take a closer look and review your account with you.
To get started, please send us a Direct Message with your full name and complete service address. Once we have that information, we’ll be glad to assist further!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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