Visitor
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2 Messages
Installation fees
The sales person promised that there will not be any installation fee. In fact I was told that you would not need any. I moved to the new rented house and I did not know it has Xfinity connection or not. Later when I discovered there's none, I called customer help, he took 1 hr to try resolve the issue and then finally set up an appointment without mentioning anything about the fees. There was no correspondence on the fees untill after a month when I saw my new bill.
Please help waive the fees. I am filling being cheated here.
XfinityJon
Official Employee
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225 Messages
1 day ago
Good evening user_zld3kd. Thank you for reaching out through our Xfinity Community Forums. I can assure you this is not the experience we want you to have. We want to make sure with every interaction we are setting the right expectations. I will be happy to take a look into this concern further for you. I will just need some additional information.
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