Visitor
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1 Message
Installation fee
I am being charged an "installation fee" after a technician came by last month to activate it. At no point was I told of a fee, even after speaking to different Xfinity employees before finally getting a technician out. Why am I being charged a $100 installation fee? My internet is included in the cost of my rent.
EG
Expert
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122.5K Messages
1 hour ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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3.2K Messages
57 minutes ago
@user_3sg8va Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy to look into that with you and see what that charge is about. To get stated, please send a direct message with your full name and address.
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