Visitor
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1 Message
Installation Fee
I am being charged an "installation fee" after a technician came by last month to activate a coax plug in a different room. At no point was I told of a fee, even after speaking to 3 separate Xfinity employees before finally getting a technician out. Why am I being charged a $100 installation fee? My internet is included in the cost of my rent.
Accepted Solution
XfinityChristy
Official Employee
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2.3K Messages
12 days ago
I would be more than happy to review your account and the details of that appointment with you. Please send me a direct message with your full name and address so I can take a closer look.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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113.3K Messages
12 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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306 Messages
9 days ago
Thank you for allowing us the opportunity to assist you with this recent installation charge, user_caykvx. We are right here at your side, ready to assist you when you need us. Please do not hesitate to reach out to us in the future if you have any questions or concerns, as we are always happy to assist you. Have a terrific Friday and take care always!
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