Frequent Visitor
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13 Messages
installation fee
I'm a 10 year customer moving to a new home constructed nearby, can I please get the $100 installation fee waived? Thank you! (using all my own gear)
Frequent Visitor
•
13 Messages
I'm a 10 year customer moving to a new home constructed nearby, can I please get the $100 installation fee waived? Thank you! (using all my own gear)
XfinityThomasC
Official Employee
•
2K Messages
9 days ago
Hello, @user_ajha88
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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