Visitor
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1 Message
Installation Fee Waived
During singing up, I got a promise for installation fee waiving. In the 2nd month, I got the bill with installation fee. How do I correct the bill so that it is properly removed?
Visitor
•
1 Message
During singing up, I got a promise for installation fee waiving. In the 2nd month, I got the bill with installation fee. How do I correct the bill so that it is properly removed?
XfinityBillie
Official Employee
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4K Messages
1 hour ago
@user_viffig Thank you for taking the time to reach out to us here on our Xfinity Forums! I understand that you were not expecting to be charges for the installation fee and I would love to take a look and see how we can help. Please send us a DM to Xfinity support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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