Visitor
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1 Message
Installation Fee Waived and Incorrect Internet Start
Hello,
I signed up for Xfinity and was supposed to start my service on 2/1/26 with the installation fee waived since this was discussed on the call. I am being billed earlier in the month (1/23/26) when it should've started on 2/1/26. The installation fee is also $70?
XfinityAbby
Official Employee
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596 Messages
8 hours ago
Hello @user_w0dguj, thank you for reaching out to us on our Community Forum. I would love to look into this further for you and make sure that we get everything resolved. I know how important it is to make sure your service started on the correct day and that your billing is correct.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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