insane price increase

I see people on this forum complaining of something like a $20 price increase, but that's nothing! My internet bill went unexpectedly from $65 a month to $105! After the fact I was told the $65 was a limited promo price though I was never CLEARLY advised that upfront nor CLEARLY advised when the new charge hit. A year ago I came off a two year $35 intro promo that increased to the $65. I knew upfront that this would happen.

I was/am so upset about this new unexpected increase that I naturally wanted to speak (not type) with a live person. Of course that's totally impossible now. The "automated" phone attendant was so annoying I wanted to throw my phone across the room. I finally had to succumb to text help which was very slow and 45 mins of wasted time. The proposed resolution was to up me to a more premium plan, 1000mbps speed which I don't need nor want, at a lower promo price with auto-pay direct from my bank account. No way I'm giving Xfinity access to my bank account. They just screwed me with an unexpected increased auto charge to my credit card. At least my credit card company alerted me to that. Xfinity is so shady. Needless to say I've turned all auto pay off for Xfinity.

End of long story, I'm switching to Verizon who just entered my market (I live in the mid-atlantic, on the shore). $70 a month (with autopay) for 300 mbps guaranteed price for 3 years........and a $200 Home Depot gift card for signing up.

I'd be interested to hear from others who endured similar treatment and the outcome.......... or to hear reviews of Verizon internet on the East Coast.

P.S. My current $100+ Xfinity plan is supposed to run at "speeds up to 500 mbps" but rarely makes it to 100 according to Speedtest.net.

Responses

Accepted Solution

XfinityThomasB

Official Employee

•

2.1K Messages

1 year ago

user_cqjuq9 Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

user_cqjuq9

Contributor

•

12 Messages

But why? I mean seriously, I'm not trying to be quarrelsome. Why should I go through a whole new process? What will it get me that's different and why is that?.........simply because I made my problem public? I went through the frustrating channel provided for a resolution and got patronizing treatment, no realistic solution, and frustration that morphed into anger. Why do you treat customers so horribly? Adding insult to injury I've now discovered my $100+ internet service rated at 500mbps doesn't even provide me 100mbps (yes, I know it says speeds "up to", but come on!). No wonder my OLED TV can only provide a subpar picture.

1 year ago

XfinityOrlandoM

Official Employee

•

2.2K Messages

@user_cqjuq9

Being that you reached out to us on our public Xfinity forums, And asked about specifics on your account with billing and the speeds you are getting we wanted you to come into a private messaging so we can look over your billing account and the specs going into your modem.

I would not be happy if I was not getting the speed I paid, this link https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting that's great information on how to troubleshoot your Internet services via our awesome Xfinity app, our app will actually run a whole in home assessment test the speeds that are coming into your modem and it will also allow you to test the speeds there are coming into your devices, if the issue cannot be resolved remotely you can arrange for a technician to come out and fix the issue on site

if you would like assistance through our Xfinity forums platform were we need to look at detailed specifics of your account, go ahead and send us a direct message

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon in the upper right - it looks like a chat bubble
Click the "New message" (pencil and paper) icon just to the right of Conversations
Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
Type your message in the text area near the bottom of the window
Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

Billing

user_cqjuq9

insane price increase

XfinityThomasB

user_cqjuq9

XfinityOrlandoM

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