Visitor
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1 Message
Inquiry Regarding Unexpected Increase in Monthly Bill
I am writing to express my concern regarding a recent increase in my monthly bill. I noticed that my charges have gone up, but I do not recall receiving any formal notification or explanation about this change.
As a long-time customer, I would appreciate clarification on:
- The reason for the price increase
- The effective date of the increase
- Any available plans, discounts, or options that could help reduce my monthly bill
Please review my account and provide a detailed explanation of the changes. If there are more affordable plans available that meet my current needs, I would appreciate information about those options as well.
Thank you for your time and assistance. I look forward to your response.
Sincerely,
EG
Expert
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118.3K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJon
Official Employee
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1.5K Messages
2 hours ago
Good afternoon user_tu566j. I can certainly understand the concern if your bill has increased. We do indicate on our statements, when promotional pricing will come to an end. It sounds like you may have been receiving a promotional discount, which has ended. If you have not already, you can take a look at our Plan Builder which will let you see the plans that are currently available to you. Please let me know if this helps.
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