Visitor
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1 Message
Inquiry regarding Auto-Pay Discount and Student Deal
Dear Xfinity Support Team,
I am writing regarding my current bill of $57 on my Student Deal account.
I updated my payment method to get the Auto-Pay discount, but the full $10 discount is not showing up on my statement. I understand now that a linked bank account (ACH) is required to get the full $10 discount instead of a debit card.
Could you please assist me in setting up my bank account to ensure the $10 Auto-Pay discount is applied to my next billing cycle?
Thank you for your assistance.
Best regards,
EG
Expert
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121.2K Messages
4 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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3.1K Messages
4 hours ago
Thank you for reaching out to our team about that auto-pay discount. I will be happy to take a look at your account and make sure that is applied correctly. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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