Visitor
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1 Message
Inquiry Regarding Additional Charges on My Bill – Request for Adjustment
Hello,
I noticed that my Xfinity bill for this month has increased by $30, which includes:
$10 due to my previous non-auto payment setup, but I have already switched back to auto-pay.
$20 as a late payment fee from a previous payment delay.
I'm hoping to understand why these charges were applied and if there's any chance they can be reduced or waived, especially since I’ve always paid on time and have already switched back to auto-pay.
The $10 fee was added before I switched back to auto-pay, so I’m wondering if it can be removed now that auto-pay is back in place.
As for the $20 late fee, since I’ve been consistent with on-time payments, I’d like to know if there’s any way to have it waived or reduced.
I would greatly appreciate any assistance or solutions regarding these charges.
Thank you for your help!
XfinityPaula
Official Employee
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1.7K Messages
7 hours ago
Hello user_77snte! Thank you so much for being a Xfinity customer and for taking the time to reach out to us today regarding the $10.00 autopay monthly discount being removed as well as the late fee being charged. I'm sorry that there was an issue, that you needed to remove and re-add autopay, but I am so happy that you reached out to us for help with these questions.
For the autopay discount, yes the monthly $10.00 discount will be reapplied to the account on the future statements as long as you enabled autopay again with a stored bank account. For the late fee I will have to review the account to to see it we are able to waive that charge. I understand that you have had an excellent payment history with us and I greatly appreciate that. I expect your account will be eligible based on this information, however I will need to review and ensure the account is eligible before knowing if that is an option we can waive.
Can you please send us a direct message with your name and service address? I will be able to check out our options from there once the account is verified.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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