Inquiry in the final payment

Hey there, and thanks for taking the time to post here on the community forums, user_kenny! You should be able to wait until the final amount is posted, but depending on when your automatic payments come out each month, it may process prior to the final bill being issued. We'd be more than happy to take a look on our end, and give you a better idea of what to expect! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

How to: Direct messaging within the forum

Moved here.