IN-HOME SERVICE VISIT fee of $100.00
I am beyond upset about this IN-HOME SERVICE VISIT fee of $100.00 that I received from Xfinity; I was not informed nor aware of this fee and would never consent to further my service. I have been a customer for over three years. I called because there is no internet connection to the computer apart from this slow wifi, which is still unstable. The service went out again after the technician left, not even 5 minutes later. It took another hour to get back connected after rebooting several times. The same thing the tech did like five times. I am at the point where I am rebooting the modem at least once weekly. I am paying way too much for the internet that works 70% of the time. I called and was told the fee is valid because of installation; what installation? I have been a customer for over three years, and nothing new. I am told that nothing can be done and that I can file a complaint. Yes, how do I accomplish that?
CCTimothy
Valued Contributor
•
406 Messages
2 years ago
I am so sorry to hear about this unexpected fee, @user_d54dec, and the entire situation. I would love to take a look and get this turned around.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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