Inflated / fraudulent carryforward bill added to my account

I moved to a new location on March 22. My monthly bill at my prior address is was $124.56.

My new monthly bill is $83.35.

I just received a bill for $377.50, which includes my monthly $83.55 charge, but also around $294 for a "transferred balance" from my old address. I didn't have a balance at my old address; and even if I did, the amount that I am now being billed makes absolutely no sense!

I have tried resolving this online but Xfinity's tools seem defective. This seems almost criminal. What is the best way to resolve this ASAP?

Responses

XfinityBenjaminM

Official Employee

•

2.1K Messages

2 months ago

user_ohdjaf Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look at your account and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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user_ohdjaf

Inflated / fraudulent carryforward bill added to my account

XfinityBenjaminM

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