Visitor

 • 

1 Message

Sunday, June 7th, 2026 10:07 PM

Inflated bill

My bill is 90 dollars, when I signed up I was told by your salesman that it will be 60 dollars for at least one year. Kindly issue credit urgently.

Tom Mwarabu 

Oldest First
Selected Oldest First

Official Employee

 • 

789 Messages

14 hours ago

Hello @user_0sjz5c I will be happy to help you with your concerns, I do understand the importance of keeping your bill as low as possible. To begin, would you mind sending me your name and the address to your account in a Direct message?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

forum icon

New to the Community?

Start Here