edman222's profile

Frequent Visitor

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13 Messages

Thursday, October 15th, 2020 11:00 AM

Closed

INFINITY OVERCHARGES

I FIND THAT I HAVE BEN OVERCHARGED ON MY LAST 3 BILLS.

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Expert

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31.9K Messages

5 years ago


@edman222 wrote:

I FIND THAT I HAVE BEN OVERCHARGED ON MY LAST 3 BILLS.


What makes you think you have been overcharged?

Official Employee

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6.9K Messages

5 years ago

Hi @edman222

We appreciate you for using the Xfinity Forums to share the concerns you have regarding your monthly bill and overcharges. If this has not already been addressed for you, I'd be happy to investigate and discuss your concerns. If I'm able to see any charges that aren't valid, I can assist with getting them corrected.

Can you please send me a private message by clicking on my name, "ComcastChe," and then click send a message. Please include your first and last name the numbers associated with your address, and we can proceed from there. 

Frequent Visitor

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13 Messages

4 years ago

I am having a very difficult the information I on the Xfinity website. Almost impossible to get an answer or directions to a certain issue. The ROBOT is a waste of time. I jhave a billing issue with XFinity and I need to see past bills. Where did the link go?. I am going to have to start paper billing again.

Expert

 • 

31.9K Messages

4 years ago


@edman222 wrote:

I am having a very difficult the information I on the Xfinity website. Almost impossible to get an answer or directions to a certain issue. The ROBOT is a waste of time. I jhave a billing issue with XFinity and I need to see past bills. Where did the link go?. I am going to have to start paper billing again.


Did you ever send @ComcastChe a PM like she asked?

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