1 Message

Tuesday, April 8th, 2025

India call center ineffective

I have had nothing but problems getting our monthly bill corrected. I have tried four times.  Your call team is very nice on the text and phone but extremely ineffective in solving the problem.  Each month, we are charged a different amount for our monthly contract.   I also get different responses so very inconsistent in what they believe the monthly contract costs are.    Always trying to sell me cell phone service, which I won't do at this time due to the problems with our monthly contract.  Please do better training. This customer service problem will chase customers away!  

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Official Employee

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440 Messages

5 months ago

Hello

user_5u8pxf  I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your billing, but you have definitely come to the right place for assistance. and I would love to help you get this resolved. In order to help you further can you please send us a direct message with your name, account number and service address.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

4 Messages

1 month ago

The support center "specialists" in India are completely clueless. I recently spent over two hours on the phone with them, first to purchase a new phone, and then activating the new phone. Both processes were botched beyond belief. The Indian staff is undertrained and overwhelmed, and basically useless. They are not trained for customer support, but rather for customer placation. Had I not finally gotten a support person in the Americas who i actually knew what she was doing, I would no longer be an Xfinity customer. PATHETIC. 

 

Visitor

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1 Message

2 days ago

I agree, I have the same exact experience. I am basically getting scammed and lied to, and then once pushed to the limit and try to cancel, they offer me a new contract, to which they will not honor. “80$ a month now!”, charges me 240$, 140, 96, 80, 200. It’s ridiculous. I have been told, “it’s your unpaid balance,” to which I respond, “I haven’t missed a payment on my statement.” They say sorry we will refund you, and it is 80$ a month now….and then i get charged $200. Scam center. 

Official Employee

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2.3K Messages

 

user_sld1y2 I am so sorry to hear you've been having such a difficult and frustrating experience with your billing. It's completely unacceptable to be charged inconsistent amounts and to feel like your service agreement isn't being honored. I want to personally apologize for the distress this has caused you.

I'd be more than happy to review your account with you to get a clear picture of what's happening and work to resolve this once and for all. We can look at the details of your plan, your billing history, and make sure everything is corrected.

 

Would you like me to take a closer look at your bill now? If so, please send me a direct message with your full name and address to get started. 

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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