1 Message
India call center ineffective
I have had nothing but problems getting our monthly bill corrected. I have tried four times. Your call team is very nice on the text and phone but extremely ineffective in solving the problem. Each month, we are charged a different amount for our monthly contract. I also get different responses so very inconsistent in what they believe the monthly contract costs are. Always trying to sell me cell phone service, which I won't do at this time due to the problems with our monthly contract. Please do better training. This customer service problem will chase customers away!
XfinityAbby
Official Employee
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440 Messages
6 months ago
Hello
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_yu4kks
6 Messages
2 months ago
The support center "specialists" in India are completely clueless. I recently spent over two hours on the phone with them, first to purchase a new phone, and then activating the new phone. Both processes were botched beyond belief. The Indian staff is undertrained and overwhelmed, and basically useless. They are not trained for customer support, but rather for customer placation. Had I not finally gotten a support person in the Americas who i actually knew what she was doing, I would no longer be an Xfinity customer. PATHETIC.
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user_sld1y2
Visitor
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1 Message
27 days ago
I agree, I have the same exact experience. I am basically getting scammed and lied to, and then once pushed to the limit and try to cancel, they offer me a new contract, to which they will not honor. “80$ a month now!”, charges me 240$, 140, 96, 80, 200. It’s ridiculous. I have been told, “it’s your unpaid balance,” to which I respond, “I haven’t missed a payment on my statement.” They say sorry we will refund you, and it is 80$ a month now….and then i get charged $200. Scam center.
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