1 Message

Tue, Jul 27, 2021 11:49 AM

Increasing Internet Bill

I have the 200 Mbps package, it started off reasonable but the price has slowly been increasing over the past year. Are there any active promotions or deals to get the rate back down to the initial price before I sign this next contract? Thanks





89.1K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees for assistance. 

Official Employee


308 Messages

2 m ago

Greetings, @user_473932! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your bill, but you have definitely come to the right place for assistance.


If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.


To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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