INCREASED MONTHLY BILL WITHOUT MY CONSENT AND NO FOLLOW UP FROM CUSTOMER SERVICE

I had chatted with one of the live agents for about 30 minutes this afternoon - someone named Aisarmohi. 

After 30 minutes of back and forth and him/her not being able to answer my question as to why the bill has increased by 50 dollars this month and what viable options were, I was promised a call back in about 30-35 minutes.

I got nothing. I re logged to chat with another person and he gave me the customer number. I called the number but never had a chance to talk to a real person because the call only gave me options to chat with another live agent (AGAIN) or try the 'text' service.

So I go back to the live chat and was tranferred 4 times from one person to another and still being transferred to a new person - this time Saurabh -> Anugeet - as I am wrting this message.

This is outrageous. After hours of talking to multiple live agents and many just transferring me one after another - I still have questions as to the legal ground for increasing my bill without my consent and viable options to unsubscribe.

I never got any clear answers or calls that you people have promised me. I even called myself and FAILED.

Please have someone call me instantly. This is really a frustrating customer service and for what I am paying, this month 123 dollars, this is not the quality of service I should be getting. 

Thanks