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user_wpbp8q
1st Topic

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4 Messages

Saturday, June 28th, 2025 2:07 PM

Increase

Has anyone suddenly see their bill increase by $20 with no notice. I have had comcast internet over 15 years. Last year increase $20 and now again. May be time to switch

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Updated 

1 day ago

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EG

Expert

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111.3K Messages

2 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityGabriel

Official Employee

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2.4K Messages

2 days ago

 

user_wpbp8q, Hi there! Thanks for reaching out. I never like seeing any bill increases, so I can understand the inconvenience that this can cause. We truly appreciate your loyalty for 15 years and would surely miss your business. You've come to the right team of billing experts who can assist you over social media. To get started, please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account to take a look at what's going on. 

 

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user_wpbp8q

Visitor

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4 Messages

[Edited: "Personal Information"] whichever you have. [Edited: "Personal Information"]

(edited)

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2 days ago

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XfinityGabriel

Official Employee

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2.4K Messages

 

user_wpbp8q, For security purposes, please send us a direct message with your name and address by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_wpbp8q

Visitor

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4 Messages

[Edit: Personal Information]

(edited)

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1 day ago

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XfinityEva

Official Employee

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1.8K Messages

 

user_wpbp8q Thank you, please see the instructions below to send us a direct message with your account information. We have edited this out from the public post to protect your privacy. 
 
To send a direct message: 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

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