1 Message
increase to my bill
I'm trying to find out why my bill increased and I can't find the direct message icon in the upper right corner of this page
1 Message
I'm trying to find out why my bill increased and I can't find the direct message icon in the upper right corner of this page
EG
Expert
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109.9K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_m4wdna Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
0
XfinityJustinC
Official Employee
•
1.1K Messages
3 months ago
While we can certainly appreciate your desire to receive immediate assistance with your issue, sending unsolicited direct messages to our team or any other forum user is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that you please review those documents thoroughly as repeated violations could result in a revocation of a user's Xfinity Forum posting privileges. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. Thank you.
I did want to help get the proper expectations set up that when working with Xfinity Forums there will be some delays in replys, even when working in direct messages. I appreciate you creating a post, and since you have already since a direct message I'll follow up with you there.
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