Visitor
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1 Message
Increase In rate
I blast month my bill went from $65 to $110. I called and said I wasn’t notified and as senior it was too much for me. He took time and checked got me. He said I can get to $79 and your next bill would be prorated to $44. Then continue as $79. I just got my auto pay and it was $110. I’m mad.
XfinityMatthew
Official Employee
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2K Messages
7 hours ago
Hello @user_rilr37 Sorry to hear that the plan you discussed is not reflecting on the recent autopay that was pulled. Did the agent you worked with send you a text or email approval link to approve the $79/mo pricing? That is typically required to get a new plan changed on the account.
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