2 Messages
Increase in Price
I’ve had xfinity for a few months and out of nowhere they increased my monthly rate from $75 to $95. I keep trying to figure out why, but that useless AI assistant keeps giving me the runaround and I can’t find a way to talk to a human representative. In my agreement it says the price is set at $75 for the first 24 months, so why did it increase to $95 almost immediately? I don’t recall there being any promotion or email letting me know of the increase either.
XfinitySara
Official Employee
•
1.4K Messages
2 months ago
Hey there, @user_p77lvw! Thanks for coming to the Xfinity Community Forum with your billing concerns. That would definitely be a concern to me as well, and I'm glad you've reached out to our Digital Care Team for assistance. We're awesome to work with, and I would be more than happy to take a closer look at things with you today. Before we move "offline" into direct messaging, may I ask if you recently transferred service from another location or if you took over an account from someone else? I ask because if service is transferred without starting a new promotion, the new account could have a start date of only a few months ago, but the promotion would still be based on when it originally started at the previous address. I hope this makes sense! If neither of those scenarios apply to you, we'll probably have you send us a DM so that we can take a closer look. Appreciate your efforts to get this addressed swiftly! Looking forward to speaking with you more :)
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