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user_p77lvw
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Saturday, November 9th, 2024 1:55 PM

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Increase in Price

I’ve had xfinity for a few months and out of nowhere they increased my monthly rate from $75 to $95. I keep trying to figure out why, but that useless AI assistant keeps giving me the runaround and I can’t find a way to talk to a human representative. In my agreement it says the price is set at $75 for the first 24 months, so why did it increase to $95 almost immediately? I don’t recall there being any promotion or email letting me know of the increase either. 

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2 years ago

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XfinitySara

Official Employee

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2.8K Messages

2 years ago

Hey there, @user_p77lvw! Thanks for coming to the Xfinity Community Forum with your billing concerns. That would definitely be a concern to me as well, and I'm glad you've reached out to our Digital Care Team for assistance. We're awesome to work with, and I would be more than happy to take a closer look at things with you today. Before we move "offline" into direct messaging, may I ask if you recently transferred service from another location or if you took over an account from someone else? I ask because if service is transferred without starting a new promotion, the new account could have a start date of only a few months ago, but the promotion would still be based on when it originally started at the previous address. I hope this makes sense! If neither of those scenarios apply to you, we'll probably have you send us a DM so that we can take a closer look. Appreciate your efforts to get this addressed swiftly! Looking forward to speaking with you more :)

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user_p77lvw

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I did not transfer services from another person or change locations. 

2 years ago

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XfinityAlyssaA

Official Employee

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2.9K Messages

Thank you for letting us know that you did not transfer services from another person or change locations @user_p77lvw. We'd be happy to look into your price concerns further and assure you that our team is here to help. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further. 

 

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2 years ago

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